Privacy Policy | iComfort Hurt Mechanical

Effective Date: August 12, 2026 | Last Updated: August 12, 2026

iComfort ("iComfort," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide when you visit or interact with our website, products, services, and other online offerings (collectively, the "Services").

This Privacy Policy explains what information we collect, how we use and disclose it, and the choices available to you. By using our Services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you provide directly to us, information collected automatically when you use our Services, and information obtained from third parties.

Information You Provide

Depending on how you interact with us, you may provide information such as:

Name
Email address
Telephone number
Mailing or billing address
Account or profile information
Information submitted through contact forms
Customer service communications
Services, preferences, reviews, or feedback
Service appointment and work order information (including service address, appliance/system details, and technician notes)
Payment-related information
Marketing preferences
Any other information you voluntarily provide

Payment information may be processed by third-party payment processors. We may not directly store complete payment card information.

Information Collected Automatically

When you visit or use our Services, we and our service providers may automatically collect certain information, including:

IP address
Browser type and version
Device type
Operating system
Device identifiers
Pages viewed
Links clicked
Referring and exit pages
Dates and times of visits
Approximate geographic location derived from an IP address
Website interactions and usage activity

2. How We Use Information

We may use personal information to:

Provide, operate, maintain, and improve our Services
Process and fulfill service appointments and work orders
Create and manage customer accounts
Respond to questions, requests, and customer service inquiries
Communicate about service appointments, estimates, invoices, or account activity
Personalize website content and user experiences
Send marketing and promotional communications where permitted by law
Measure website traffic and understand how visitors use our Services
Conduct analytics and improve our products, marketing, and operations
Detect, investigate, and prevent fraud, security incidents, and misuse
Protect our rights, property, users, and business
Comply with applicable laws, regulations, legal processes, and governmental requests
Enforce our agreements and policies
Carry out other purposes disclosed when information is collected

3. Analytics and Advertising

We may use third-party analytics providers to understand how visitors interact with our Services. These providers may collect information through pixels or similar technologies.

We may also work with advertising or marketing partners that help us measure campaigns, understand audiences, or provide advertisements that may be relevant to users. Depending on the technologies we use and applicable law, certain disclosures to advertising partners may constitute "sharing," "selling," or "targeted advertising" for purposes of some U.S. state privacy laws. Where required, we will provide applicable opt-out rights.

4. How We Disclose Information

We may disclose personal information to:

Service Providers

We may provide information to vendors and contractors that perform services on our behalf, such as:

Website hosting
Cloud storage
Payment processing
Service scheduling, dispatch, and technician routing
Customer support
Email and communications
Analytics
Advertising and marketing
Information technology
Fraud prevention and security

These providers may use information as necessary to perform services for us, subject to applicable contractual and legal requirements.

Business Partners

We may disclose information to business partners when necessary to provide products, services, promotions, integrations, or other offerings requested by you.

Legal and Safety Purposes

We may disclose information when we reasonably believe disclosure is necessary to:

Comply with applicable law or legal process
Respond to lawful governmental requests
Enforce our agreements or policies
Protect the rights, safety, or property of iComfort, our customers, or others
Investigate suspected fraud, security incidents, or unlawful activity

Business Transactions

If iComfort is involved in a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar business transaction, personal information may be disclosed or transferred as part of that transaction.

5. Sale and Sharing of Personal Information

We do not sell personal information for money in the traditional sense. However, some privacy laws define "sale" or "sharing" broadly enough to include certain disclosures involving advertising, analytics, or marketing technologies. If our practices fall within those definitions, eligible consumers may have the right to opt out as provided by applicable law.

6. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, which may include the right to:

Request access to personal information we maintain about you
Request correction of inaccurate personal information
Request deletion of personal information
Obtain a portable copy of certain personal information
Opt out of certain sales or sharing of personal information
Opt out of targeted advertising
Limit certain uses of sensitive personal information
Withdraw consent where processing is based on consent
Appeal a decision concerning a privacy request
Receive equal service and pricing without unlawful discrimination for exercising privacy rights

These rights are subject to applicable law and certain exceptions. To submit a privacy request, contact us using the information provided in the "Contact Us" section below. We may need to verify your identity before completing certain requests. Where permitted by law, you may also use an authorized agent to submit a request on your behalf.

7. Marketing Communications

You may unsubscribe from promotional emails by following the unsubscribe instructions contained in those communications. Even if you opt out of marketing communications, we may continue to send transactional or administrative communications, such as order confirmations, account notices, security alerts, or customer service messages.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing our Services, maintaining business and transaction records, complying with legal obligations, resolving disputes, preventing fraud, and enforcing agreements. Retention periods may vary depending on the type of information and the purpose for which it was collected.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no method of transmission over the Internet or electronic storage system is completely secure. We therefore cannot guarantee the absolute security of information.

10. Children's Privacy

Our Services are not intended for children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it. If you believe a child has provided personal information to us, please contact us.

11. Third-Party Websites and Services

Our Services may contain links to websites, platforms, or services operated by third parties. We are not responsible for the privacy, security, or content practices of third parties. We encourage you to review the privacy policies of any third-party services you use.

12. International Visitors

If you access our Services from outside the United States, your information may be transferred to, stored in, or processed in the United States or other jurisdictions where we or our service providers operate. Data protection laws in those jurisdictions may differ from those in your country of residence.

13. State-Specific Privacy Rights

Residents of certain U.S. states may have additional rights under applicable state privacy laws. Where required, iComfort will honor qualifying requests to access, correct, delete, or obtain a copy of personal information and requests to opt out of certain sales, sharing, profiling, or targeted advertising. We will not unlawfully discriminate against you for exercising applicable privacy rights.

14. Do Not Track and Preference Signals

Some browsers provide "Do Not Track" signals. Because there is not currently a universally accepted standard for responding to all Do Not Track signals, our website may not respond to them. Where required by applicable law, we may recognize legally valid browser-based opt-out preference signals, such as Global Privacy Control, in connection with activities subject to those requirements.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically. When we make changes, we will update the "Last Updated" date above. If required by law, we may provide additional notice of material changes. Your continued use of the Services following an update is subject to the revised Privacy Policy.

16. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your privacy rights, please contact us:

iComfort Hurt Mechanical, Inc.
6233 Old Nashville Rd, Loop 2, Suite 202, Bowling Green, KY 42104
Email: support@icomfortinc.com
Phone: (270) 781-3073

Last updated: August 12, 2026