Terms of Service

Last updated: August 11, 2026

These Terms of Service ("Terms") govern your use of icomfortinc.com (the "Site") and the HVAC services provided by iComfort Hurt Mechanical, Inc. ("iComfort," "we," "us," or "our"), a Kentucky corporation with its principal place of business at 6233 Old Nashville Rd, Loop 2, Suite 202, Bowling Green, KY 42104.

By using this Site or engaging our services, you agree to these Terms. If you do not agree, please do not use the Site or engage our services.

1. About Us

iComfort Hurt Mechanical, Inc. is a licensed HVAC contractor operating in Kentucky under License HM06377. We provide residential and commercial heating, ventilation, and air conditioning services throughout Bowling Green, Warren County, and surrounding areas of South Central Kentucky.

2. Use of the Site

The Site is provided for informational purposes and to allow prospective and existing customers to contact us, request service, review our service offerings, and access customer resources.

You agree to use the Site only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else's use of the Site. You may not attempt to gain unauthorized access to any part of the Site, its servers, or any connected systems.

3. Service Requests and Estimates

Submitting a contact form, request for service, or estimate request through the Site does not create a service agreement. A service agreement is formed only when we accept your request and, where applicable, provide a written estimate or scope of work that you approve.

Estimates are valid for the period stated on the estimate. Final pricing may vary based on actual conditions observed on-site, additional work requested or required, changes in parts pricing, and other factors identified during the job. Any change to scope will be communicated to you before we perform the additional work.

4. Scheduling, Cancellation, and Access

We will make reasonable efforts to arrive within the appointment window we provide, but arrival times are not guaranteed and may be affected by prior job complexity, weather, and emergencies.

To cancel or reschedule a non-emergency appointment, please contact us at (270) 781-3073 at least 24 hours in advance when possible. Repeated no-shows or short-notice cancellations may result in a service call fee for future appointments.

You are responsible for providing our technicians with reasonable and safe access to the equipment or work area. If we cannot access the site at the scheduled time, a service call fee may apply.

5. Payment

Payment is due upon completion of service unless we agree otherwise in writing. We accept commonly used payment methods including cash, check, and major credit cards. Financing may be available through third-party lenders on qualifying installations; financing terms are set by the lender, not by iComfort.

Balances not paid within 30 days of invoice may be subject to a service charge of 1.5% per month (18% APR) or the maximum permitted by Kentucky law, whichever is lower. You agree to pay reasonable collection costs, including attorneys' fees, if legal action is required to collect an unpaid balance.

6. Warranties

Manufacturer warranties on equipment we install are provided by the manufacturer and are subject to that manufacturer's terms, registration requirements, and limitations. We will assist you with warranty registration and warranty claims at your request.

We provide a labor warranty on our workmanship. The specific labor warranty period will be stated on your invoice or estimate. This labor warranty covers defects in installation and workmanship but does not cover damage caused by misuse, neglect, unauthorized modifications, acts of nature, power surges, or normal wear.

EXCEPT AS EXPRESSLY STATED IN WRITING BY iCOMFORT OR THE APPLICABLE MANUFACTURER, ALL SERVICES AND EQUIPMENT ARE PROVIDED "AS IS." iCOMFORT DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TO THE FULLEST EXTENT PERMITTED BY LAW.

7. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY KENTUCKY LAW, iCOMFORT'S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO OUR SERVICES, EQUIPMENT, OR THIS SITE SHALL NOT EXCEED THE AMOUNT PAID BY YOU TO iCOMFORT FOR THE SPECIFIC SERVICE OR EQUIPMENT GIVING RISE TO THE CLAIM.

iCOMFORT SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOST DATA, BUSINESS INTERRUPTION, OR PROPERTY DAMAGE NOT DIRECTLY CAUSED BY OUR WORK.

Nothing in these Terms limits liability for gross negligence, willful misconduct, personal injury, or any other liability that cannot be limited under Kentucky law.

8. Indemnification

You agree to indemnify and hold harmless iComfort, its owners, employees, and agents from any claim, loss, or expense (including reasonable attorneys' fees) arising from your misuse of the Site, your breach of these Terms, or your violation of any law or the rights of any third party in connection with your use of the Site.

9. Intellectual Property

All content on the Site — including text, graphics, logos, photography, and the iComfort Hurt Mechanical name — is owned by iComfort or its licensors and is protected by copyright and trademark law. You may not reproduce, distribute, modify, or create derivative works from Site content without our prior written permission.

10. Third-Party Links and Content

The Site may contain links to third-party websites (for example, Lennox, our financing partners). We provide these links for convenience only. We do not control and are not responsible for the content, policies, or practices of any third-party site.

11. Privacy

Our collection and use of personal information is governed by our Privacy Policy, available at icomfortinc.com/privacy, which is incorporated into these Terms by reference.

12. Governing Law and Venue

These Terms are governed by the laws of the Commonwealth of Kentucky, without regard to its conflict of laws principles. Any dispute arising out of or related to these Terms, the Site, or our services shall be brought exclusively in the state or federal courts located in Warren County, Kentucky, and you consent to the personal jurisdiction and venue of those courts.

13. Changes to These Terms

We may update these Terms from time to time. The "Last updated" date above will reflect the effective date of the most recent version. Continued use of the Site or our services after changes are posted constitutes your acceptance of the updated Terms.

14. Contact Us

If you have questions about these Terms, please contact us: